Until discovering My Business Assistant, my experience with a VA was lukewarm. What a joy to find a true business partner in MBA. They are affordable, reliable and accurate, and they take initiative, think ahead and keep me on track. I plan on taking increasing advantage of all their services as my business grows.Philippa Kennealy,
Most small to medium-sized online businesses find it difficult to competently manage customer service calls, e-mail inquiries, and other customer service and sales related efforts. For most of them, it becomes a fulltime job, which in turn affects their store management efficiency. A comprehensive customer service solution like MyBusinessAssistant’s Virtual Customer Support offers the advantages of having a professional, full-time customer service department without the huge overhead.
MyBusinessAssistant’s Customer Support Agents can handle customer service queries via phone, email, or live chat based on customers’ preference. Everything is personalized and tailored to meet your company needs.
Here are some of the common customer support related tasks that we handle for you:
|• Helping with order entry and tracking
• Confirming if an item is in-stock and available for purchase
• Answering questions on return policy
• Handling returns and exchanges
• Managing product inquiries and support
• Handling shipping and arrival time queries
• Sending inbound/outbound e-mails
• Outbound calling
When your competitors are providing prompt phone and chat support, letting a call go to voicemail or placing a customer or prospect on a hold could be highly detrimental to your business. Sales opportunities could be missed. Reputation could suffer. Research shows, more than half of the top 500 online retailers offer phone and live chat option to their online customers. Shoppers who talk to a live person are not only likely to buy but also increase their shopping cart amount.
MyBusinessAssistant’s 24/7 live agents help your company to interact with your customers before they abandon their shopping carts. Our live agents greet your callers as if they are working for your company and provide answers to general FAQs, build customer loyalty, increase satisfaction, and drive revenue. Our highly skilled agents can provide immediate product information, answer shipping and returns questions, and do lot more. When your website visitors call customer service for assistance, you can rest assured that they will be in good hands.
Let MyBusinessAssistant answer your customer emails and monitor your customer satisfaction ratings, and watch your sales climb! Our skilled agents provide prompt, courteous, helpful email replies during normal business hours so you can focus on growing your business. Our email support service can be used for sales and customer support as well as technical support.