Frequently Asked Questions {FAQ}

How is MyBusinessAssistant (MBA) different from other Virtual Assistant (VA) companies?

Although Virtual Assistance is one of the major services provided by MyBusinessAssistant, we are different ! MyBusinessAssistant believes that small and growing companies need multiple support services to grow their business. In addition to general administrative support, companies may need a complete professional phone answering system, experienced accountants to take care of the books, payroll and taxes, expert IT technicians to manage computers, or marketers to help raise the company profile. MyBusinessAssistant, a service management company, specializes in organizing all support requirements into one proprietary support package which we developed called “Centralized Virtual Support System” (CVSS). Companies can take advantage of CVSS to build dynamically their own virtual office.

My company needs only one of the services you provide. Can I sign up for just one service?

Absolutely! In fact, most of our clients start with one or two services. Once they become accustomed to the benefits they receive by having MBA as their support partner, and as demands on their business grow because of the time they have freed-up as a result, they most often add additional support services to their plan. Using MBA’s “Centralized Virtual Support System” online portal, adding, changing, suspending or canceling any service, at any time, is a matter of clicking a button.

What About Pricing? How do I know what this will cost me?

Every client is unique. You may need only one service, or a combination of services. MBA always takes the time to customize exactly to each individual client’s needs and budget. Pricing depends on services you choose and how your company will utilize those services.

For example: You company may need virtual assistant and phone-answering services. Our specialists along with you evaluate what sort of phone-answering needs are particular to your company. Will Virtual PBX service be enough, or do you need a Live Receptionist answering phones, or both? Similarly, we make sure we understand what kind of virtual assistance your company needs. Is it just general administrative support or you need any specialized business assistance along with it. Can the assistance be made available from our USA based team or our offshore team or a combination of both.

Once you and we are certain that your requirements are understood, we are able to cater our services to your requirements, then will we put together a proposal that outlines the pricing to provide the agreed services.

Are your services offered on a retainer basis, or a one-time project basis?

Due to the nature of our services, most of our clients engage us on a retainer basis. At the same time, we do perform many one-time projects and welcome one time engagements too.

How do I cancel part, or all, of my services?

For retainer clients, all services are offered on a month-to-month basis. Your commitment is always billed monthly. Agreed-upon services are automatically renewed unless you cancel before the first of the month. And yes, everything can be done online using our CVSS portal.

Can I temporarily suspend some or all of my services?

Yes. You can suspend before the beginning of any month and then resume when the timing is right for you. For certain services, a small base fee may apply to keep your account active.

What if (very unlikely!) I don’t like the quality of your services after I sign up?

If we fail to provide what we have promised to you in writing, or cannot meet your expectations 100%, we will fix it at no extra charge or refund your money. Our goal is to go far beyond your expectations.

Can I try out a service without signing up?

Yes. We offer free trial services before signing up. However, if the free trial service of your choice involves any sort of a company specific set up, we may have to charge only for the set up. For many services requiring such set ups (ie, websites), we do have demos to show you.

I need help at my office site. Does MyBusinessAssistant provide on-site services?

It depends. If you need IT-related services and signed up for our IT Assistant service, that is included as part of your agreement.

Can MyBusinessAssistant provide Personal Assistance ?

Yes. MyBusinessAssistant partners with a national concierge company to provide unlimited personal assistance via phone or email. This personal assistance service can also provide on-site service. Maybe you need errands run for you during your busy work day. Or possibly you need your dog walked. Up to 3 people per client can take advantage of this service.

Does MyBusinessAssistant provide its services from USA or from an Off-shore location ?

MyBusinessAssistant has the big advantage of combining the on-shore and off-shore models to provide our clients with best of both the worlds. There are certain services like live phone answering, some of the Virtual Assistance services, IT and accounting are always provided from our USA based teams. At the same time, we believe that services like pure Data entry, web development services can be provided from our India based teams to keep the cost low. Therefore, our clients enjoy both USA based and India based expertise to receive the services at more reasonable price structure.