How is MyBusinessAssistant (MBA) different
from other Virtual Assistant (VA) companies?
There is not just one answer to this question. MyBusinessAssistant is different in many ways. We understand how small businesses operate and our service plans are molded to meet YOUR needs.
You need the best cost option: we offer “Right Shore” solutions through which right services are outsourced to the right locations. Based on the type of service and your preference, tasks are carried out either at our USA-based or India-based operation. That way you get the right quality that you deserve in each service category. You need a local person to handle your complete back-office operation: we offer you a USA-based Account Manager to work with you on your projects. You want flexibility: We give you month-on-month service plans so that you can ramp-up or ramp-down the work intensity based on your business needs.
MyBusinessAssistant is a service management company unlike any other Virtual Assistant company. We specialize in organizing all support requirements into one proprietary package called “My Virtual Business Center". You want all your services to be handled centrally and professionally: we provide My Virtual Business Center to help you build a virtual support infrastructure that runs multiple support services in complete harmony.
By partnering with MyBusinessAssistant, you get total freedom to select your services, increase/decrease service man hours, pay for what you use, and get all your back-office jobs done by professionals. And it’s worth repeating that we offer “Right Shore” solutions so that your jobs get done in the most cost effective manner without any hassles for you.
My company needs only one of the services you provide. Can I sign up for just one service?
Absolutely! In fact, most of our clients start with one or two services. Once they become accustomed to the benefits they receive by having MBA as their support partner, and as demands on their business grow because of the time they have freed-up as a result, they most often add additional support services to their plan. Using MBA’s “My Virtual Business Center" online portal, adding, changing, suspending or canceling any service, at any time, is a matter of clicking a button.
Our popular Flex plans are designed to sign up for one or multiple part-time services and gives you the power to create your own custom service package. While creating your own service packages in your flex plan applications, you will know the price of individual services and the total monthly fee.
For One Time Project and Full time services, contact us and we will
evaluate your requirements and send you a proposal.
Are your services offered on a retainer basis,
or on a one-time project basis?
Due to the nature of our services, most of our clients engage us on a retainer basis. At the same time, we do perform many one-time projects and welcome one time engagements, too.
How do I cancel part, or all, of my services?
For retainer clients, all services are offered on a month-to-month basis. Your commitment is always billed monthly. Agreed-upon services are automatically renewed unless you cancel before the first of the month. And yes, everything can be done online using our online portal.
Can I temporarily suspend some or all of my services?
Yes. You can suspend before the beginning of any month and then resume when the timing is right for you. For certain services, a small base fee may apply to keep your account active.
What if (very unlikely!) I don’t like the quality of your services after I sign up?
If we fail to provide what we have promised you in writing, or cannot meet your expectations 100%, we will fix it at no extra charge or refund your money. Our goal is to go far beyond your expectations.
Can I try out a service without signing up?
Yes. We offer free trial services before signing up. However, if the free trial service of your choice involves any sort of a company specific set up, we may have to charge only for the set up.
Does MyBusinessAssistant provide its
services from USA or from an Off-shore location?
MyBusinessAssistant has the big advantage of combining on-shore and off-shore models to provide our clients with the best of both worlds. There are certain services like live phone answering, most of the Virtual Assistance services, IT and accounting which are always provided by our USA based teams. At the same time, we believe services like pure Data entry, and web development services can be provided by our India based teams to keep your costs low. Therefore, our clients are able to enjoy the expertise and talent available through both teams. This gives us the freedom to offer you the best quality services at the most reasonable price structure.
Until discovering My Business Assistant, my experience with a VA was lukewarm. What a joy to find a true business partner in MBA. They are affordable, reliable and accurate, and they take initiative, think ahead and keep me on track. I plan on taking increasing advantage of all their services as my business grows.Philippa Kennealy