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CaseStudies.....PMstudy

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Project Management Institute®, specializing in providing quality education to prepare students for Project Management Professional (PMP)® and Certified Associate in Project Management (CAPM)® Certification Exams.

Requirements:

Initially, MyBusinessAssistant was helping PMstudy in printing and mailing the student certificates around the world. When PMstudy was expanding its operation in the USA, it was looking for a reliable partner to offer support in many areas. Because of our prior relationship, PMstudy didn’t look further and appointed MyBusinessAssistant to be its support partner for handling phone calls, maintaining accounting books, managing gift logistics, and many other ad hoc secretarial tasks.

How MyBusinessAssistant Supports PMstudy:

Printing and mailing services: MyBusinessAssistant takes care of printing and mailing of hundreds of student certificates every month. We worked with the client to reduce the mailing expenses by moving the carrier to USPS instead of FedEx.

My Phone Assistant services: To help set up PMstudy operation in the USA, MyBusinessAssistant implemented the complete phone operation. As part of My Phone Assistant services, we provided PMstudy a Vanity Toll Free number. We handle hundreds of incoming phone calls 24/7. Our live trained agents greet the callers, take basic caller information, and enter all details in PMstudy’s in-house CRM system.

My Accounting Assistant services: MyBusinessAssistant maintains all bookkeeping records of revenue and expenses. Our expert bookkeepers notify the client of any tax liabilities and guide the management team of any general accounting issues.

Gift distribution services: To manage the gift distribution of all PMstudy faculties across North America, MyBusinessAssistant partnered with a local UPS store to seamlessly manage all logistics required to deliver student gift packets to the faculties on time.

Mailing address services: MyBusinessAssistant also set up a mailing address for PMstudy to accept all mails and checks. All mail information is notified to the client in India and checks are deposited timely.

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